aps6 case management.

Responsibilities of the role include but are not limited to:
• Undertaking end to end case management activities, subject to appropriate line manager input and oversight.
• Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
• Obtaining necessary information and advice to effectively resolve AAT matters.
• Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
• Preparing documents detailing resolution options and outcomes at Case Management meetings.
• Assessing and responding to priorities and risks, including risk to the participant and Scheme sustainability.
• Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

Key skills required for role:
• Individual Case Management of matters involving risk and vulnerable participants.
• Experience interpreting information and legislation to reach an agreed resolution.
• Decision making skills and the ability to justify decision based on evidence.

Desirable skills to have for the role:
• Knowledge of Federal Government agencies and supports for people with disability.
• The ability to engage easily with a diverse range of people.
• Ability to achieve individual and team goals and targets.


If this role sounds suitable to your experience or you would like to find out further information, please apply now!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.