APS5 Freedom of Information Officer
Are you passionate about delivering exceptional customer service, solving complex problems, and navigating policy and process with precision? If so, we have the perfect opportunity for you.
About the Role:
As an FOI officer you'll be at the forefront of managing customer-facing email accounts, handling sensitive information, and performing the initial triage and assessment of customer inquiries. Your role will be pivotal in investigating and drafting internal reviews, managing FOI requests, and facilitating responses to subpoenas and discovery.
Key Responsibilities:
- Conduct investigations and draft internal reviews and cases for delegate decision.
- Manage and coordinate responses to FOI requests, subpoenas, and discovery.
- Facilitate the clearance of internal FOI reviews through appropriate channels.
- Assess and triage customer inquiries through various mailbox channels.
- Work collaboratively within a small team and across the section to achieve shared goals.
- Handle sensitive information with the utmost discretion.
Skills and Qualifications:
To succeed in this role, you'll need:
- Exceptional Stakeholder Engagement: Strong interpersonal skills and the ability to build lasting relationships.
- Strong Written Communication: Well-developed skills to clearly articulate complex information.
- Customer Service Expertise: Experience in complaints management and a passion for delivering outstanding service.
- Critical Thinking: A deep interest in policy and process, and the ability to investigate thoroughly.
- Self-Management: Initiative, autonomy, and the ability to set goals and manage competing priorities effectively.
- Attention to Detail: A meticulous approach to your work.
- Collaborative Spirit: A team player with a positive and cooperative attitude.
- Legislation Knowledge: A good understanding of relevant legislation and systems, or the ability to quickly acquire this knowledge.
MUST HAVES:
- FOI Experience: Candidates with experience in Freedom of Information (FOI) processes within the Australian Public Service (APS)
- Case Management Experience: Previous experience in case management, particularly within the APS.
- AGSVA Baseline Security Clearance
- Australian Citizenship
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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