aps4 federal government employment services officer in Adelaide

shannon jarvis, randstad
job type
AU$ 40.00 - AU$ 45.00 per hour

job details

adelaide, south australia
call centre & customer service
job type
working hours
AU$ 40.00 - AU$ 45.00 per hour
reference number
shannon jarvis, randstad
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job description

Randstad are currently partnering with a rapidly growing Federal Government department to assist with their high volume call centre located in Adelaide CBD. In your role as Employment Services Officer, you will be delivering support services to online jobseekers. You will be required to liaise with a range of internal and external stakeholders and be required to interact with members of the public in the context of sensitive or emotional issues.

About your role

Your role will be to assist job seekers on-boarding online and system support as well as services such as:

  • Activities, non-vocational interventions and/or complementary services
  • Job readiness, job search and/or other vocational support
  • Educate job seekers to understand/meet mutual obligation and Job Plan requirements
  • Assist job seekers with access to Employment Fund, relocation assistance and Wage Subsidies, where eligible.

About you?

  • Have a passion and drive for assisting people find employment and times of need
  • Comprehensive understanding of the policies and guidelines related to employment services
  • Apply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries
  • Make sound decisions within financial and compliance frameworks
  • Liaise with employers and employment agencies to assist customers to maximise training and employment opportunities
  • Provide suggestions to improve systems, knowledge and processes

If you think that this is a role that you might be perfect for, please apply online now! Successful candidates will be contacted immediately.

Please note: For Federal Government opportunities, all potential candidates must be Australian Citizens and National Police Clearance will be conducted.

If you are looking for your next opportunity and this sounds like the ideal role for you, please APPLY NOW! Suitable candidates are being contacted daily for registration, don't miss out!!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


employment services, customer service, call centre, government, federal government, jobactive



educational requirements

Secondary School/High School