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summary

brisbane, queensland
AU$45 per year, + superannuation
contract
full-time

specialism
call centre & customer service
sub specialism
customer service
reference number
90M0529077_1319039139045864289

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job details

Randstad is currently assisting a Fed Govt Dept seeking APS4 Employment Service Officers on initial 3 month contracts. With an hourly pay rate of $45.26 (APS4) + super.
...

APS4 (equivalent) perform a number of frontline activities. They interact with job seekers and employers via telephone, e-mail and web-chat.As part of their usual duties, successful candidates will be:

Providing a first point of contact for participants including provision of guidance, support andadvice tailored to individual needs.

Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.

Conducting thorough investigations and using effective management strategies to address the concerns of complainants.

Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.

Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.

Employing a flexible approach to day-to-day work changes and shifting priorities.

Maintaining accurate records within the Customer Relationship Management System (CRM)

Researching, analysing, and making informed decisions based on the resources and guidelines provided.

Navigating across multiple IT systems in real-time.

Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.

The ideal candidate

Applicants should be able to demonstrate the following:

an inherent desire to offer great customer service
communication skills to interpret information, tailor messaging and resolve issues
a commitment to demonstrating behaviours in line with the APS values and Code of Conduct.
ability to work autonomously, navigate complex information and use sound judgement in making decisions

Mandatory requirements

All candidates must:

Be an Australian citizen.
Hold a current National Police Check.
Have relevant call centre experience

Benefits of choosing Randstad

We value our contractors. So in addition to benefits from your new employer, we also offer you,

Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
A free Employee Assistance Program offers you and your family support
Access to your payslips at the click of a button via our MyRandstad App
We offer three pay runs a week Plus more

What now

To apply please click “APPLY NOW” below OR please email an updated CV to Tayla.baillie@randstad.com.au

Please note that only candidates that match the above criteria will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is currently assisting a Fed Govt Dept seeking APS4 Employment Service Officers on initial 3 month contracts. With an hourly pay rate of $45.26 (APS4) + super.
...

Providing a first point of contact for participants including provision of guidance, support andadvice tailored to individual needs.

Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.

Conducting thorough investigations and using effective management strategies to address the concerns of complainants.

Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.

Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.

Employing a flexible approach to day-to-day work changes and shifting priorities.

Maintaining accurate records within the Customer Relationship Management System (CRM)

Researching, analysing, and making informed decisions based on the resources and guidelines provided.

Navigating across multiple IT systems in real-time.

Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.

The ideal candidate

Applicants should be able to demonstrate the following:

an inherent desire to offer great customer service
communication skills to interpret information, tailor messaging and resolve issues
a commitment to demonstrating behaviours in line with the APS values and Code of Conduct.
ability to work autonomously, navigate complex information and use sound judgement in making decisions

Mandatory requirements

All candidates must:

Be an Australian citizen.
Hold a current National Police Check.
Have relevant call centre experience

Benefits of choosing Randstad

We value our contractors. So in addition to benefits from your new employer, we also offer you,

Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
A free Employee Assistance Program offers you and your family support
Access to your payslips at the click of a button via our MyRandstad App
We offer three pay runs a week Plus more

What now

To apply please click “APPLY NOW” below OR please email an updated CV to Tayla.baillie@randstad.com.au

Please note that only candidates that match the above criteria will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills
customer service, call center, inbound calls, inbound customer service, admin, gov, government, aps3, aps4
education
Secondary School/High School

career
www.randstad.com.au

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Once it is determined whether or not you’re suitable for the role, a consultant will be in touch to discuss your application further.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in Australia.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview and negotiation.
If a job which you have applied for requires an interview, we will ensure you are fully prepared and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

tayla baillie

tayla.baillie@randstad.com.au

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aps4 employment service officer.

job details

skills

education

key benefits

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview and negotiation.

start your new job.

get in touch

tayla baillie

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