aps4 application processing officers.

Randstad are currently seeking experienced and motivated candidates for a number of APS4 and APS5 Project Support Officer positions based in Brisbane CBD. If you come from a project support or quality assurance background in the public sector we would love to hear from you! Detailed Job DescriptionRandstad has recently been voted Top Recruiter of the Year for the Public Sector and is a preferred supplier across local, state and federal government. We are proud to currently be partnering with a well known Federal department across the education sector, in helping them recruit for multiple APS4 and APS5 Project Support Officers in their Contact Centre Quality Assurance Team. Your New PositionAs an APS4 and APS5 Project Support Officer, your duties will be:Provide responsive executive administrative support to the project teamsAbility to understand project terminology, experience working with key stakeholders, and the ability to drive and meet project deadlinesProvide secretariat support to project meetings, including coordination of meetings, production of minutes, agendas and action lists as required.Draft high-quality correspondence / documents including briefing notes, memorandums, letters, emails, presentations and reportsProvide clerical and administrative services to a high standard including the use of Microsoft programs (Excel, Word, Access, PowerPoint, Visio), electronic databases, record and diary management systems.Resolve day to day operational issues regarding procedures and assist with the review of work practices to maintain high professional work standards while seeking ways for ongoing improvement.Examine incoming correspondence, prioritising and taking appropriate action including coordinating timely responses in consultation with admin staff, Program Officers, Project Managers and Project Directors.Maintain effective time management practices by prioritising workflow to ensure timeframes are met, monitoring progress and follow up progress.Engage in data research, collection and analysis in regards to planning and service delivery.Contribute to the development of a culture of collaboration, innovation and continuous improvement within related areas.RequiredStrong communication skillsAbility to work within a high performing team and maintain positive, productive relationshipsExperience using databases and cloud based applications Adaptable to changing prioritiesExcellent attention to detail DesirableExperience working with Microsoft SharePoint, Dynamics 365, Excel, Teams, Microsoft Project & SAPExperience in quality assurance and risk management in a similar role Experience in content management systems and contact centre knowledge base operations Experience in a high paced contact centre environment Your Skills and ExperienceTo be considered for this role you would have skills & experience in the following to be successful:Excellent interpersonal skills, sound organisational and administrative skills1 + year’s project support experienceAbility to interpret data, reports, legislation, and other moderately complex informationIndustry experience within a call centre or fast paced environment preferredAbility to work within a team environmentHigh attention to detailExcellent written and verbal communication skillsWhat You’ll Receive$41 - $46 per hour plus superBrisbane CBD location Opportunity to work for a large well known federal government department How to apply:If you think that either of these roles might be perfect for you, please apply now! Please note only short listed candidates will be contacted at this point. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service opportunity to work within an established Government initiative. Their focus is to assist with community access to employment services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service APS4 role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $41 per hour + superannuationFull Time Hours between 8:00am - 6:00pm Monday - FridayStart date 2nd of March; Ongoing contractPlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted.ResponsibilitiesIn this role you will assist individuals seeking employment services. As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations. Customer service to those seeking employment services. Analyzing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking forIt is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. Employment Services background desired Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with RandstadBeing a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW or contact Jodie Balderson at jodie.balderson@randstad.com.au with any questions. Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.