aps3 service support officer.

As a Service Support Officer, you will play a crucial role in providing high-quality customer service and administrative support for the local office. Your responsibilities include:

• Serve as the first point of contact for clients, visitors, and stakeholders in person, over the phone, and through email and SMS
• Resolve client inquiries, providing information, options, and referring to the relevant service delivery team
• Manage the team shared email inbox, appointments, and telephone inquiries.
• Coordinate appointments using office facilities and ensure facilities are accessible for participants.
• Undertake research and investigation activities, preparing reports and correspondence.
• Support planning teams by actioning tasks that do not require delegation.
• Perform data entry activities and ensure follow-up is completed.
• Receive and record complaints and other feedback.
• Provide administrative support for clients during in-center appointments.
• Manage appointments using the Client Management System.
• Coordinate regional events, including group treatment and educative programs, internal meetings, and community-based events
• Assist in data entry, record-keeping, and workflow tasks across all service delivery streams.
• Deliver correspondence internally and externally related to client allocations, referrals, appointments, and service satisfaction.
• Provide administrative support to external referral platforms and stakeholders.
• Support the daily operations of the region, including managing correspondence and deliveries, arranging travel, processing invoices, raising resource requests, and responding to property and maintenance issues.
• Support the Assistant Practice Manager in reporting quality assurance and operational data.
• Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and the Code of Conduct.

This role requires a dynamic individual with strong communication skills, attention to detail, and the ability to manage diverse responsibilities efficiently. The Service Support Officer plays a key role in ensuring excellent customer service, effective administrative support, and the overall success of regional operations.

What You’ll Receive

• $37.36 per hour plus super
• Maroochydore location
• Opportunity to work in a community focussed department with strong opportunities for engagement

Why work with Randstad?

We value our contractors. So in addition to the benefits from your new employer, we can also offer you…

• A dedicated consultant as a point of contact
• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
• A free Employee Assistance Program which will provide you your family with access to professional support services
• Access to your payslips at the click of a button via our MyRandstad App
• A weekly pay cycle which gives you access to your wages sooner rather than later.

What now

Are you ready to take the next step in your career in government? If you meet the essential criteria and have the required experience listed above apply now! We would love to hear from you.

Note, unfortunately due to a high volume of interest in these roles only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.