aps3 service support officer - contact centre.

This well-known organisation is shaping the automotive industry’s approach to the total customer experience in their contact centres worldwide. They pride themselves on their exceptional service with a focus on delivering customer solutions, and are now looking to expand their team further adding two individuals who encompass these qualities to their diverse workforce. Initially these positions will be a 6 month Fixed Term Contract with potential for permanency. You will be required to work from home as well as the office with view to be working full time in the office in the future. ** Full work rights (Citizenship or Residency) is required to apply ** What is the role?Servicing customers, dealer partners and stakeholdersCommunicating with customers through social media, phone, email and web chatComplaint handlingCase managementDiverse administrative tasksWhat do we need from you?High self-motivation and the ability to work autonomouslyDesire to help customers displaying genuine careMaturity to handle sensitive and at times difficult conversationsExcellent communication skills both verbal and writtenAbility to think outside the box to solve complex issuesCommitment to working an 8 hour shift between 10:30am - 7:00pm (Monday to Friday)What can we offer you?Full training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your family$50,000 starting salary with the potential to increase as your capabilities developAnnual Performance BonusesFlexible working arrangements - WHF to startCompany wide health & wellbeing initiativesSounds like you?Please APPLY TODAY by clicking the 'Apply' button. Please note that once you have submitted your application, you will be emailed a form to complete within 24 hours. This will only take 2 minutes and once it has been reviewed you will be advised of your next steps. In response to Covid-19 all interviews are being held virtually. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!You must be available to interview Monday the 12th of April and Tuesday the 13th of April. To be successful for this position you MUST be an Australian Citizen. About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you! Hours of work - 7am – 11pm $48,500 + super per annum Monday – Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and development A range of fantastic discounts on goods and servicesWho are you? You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations. Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systems Previous customer service experience Willingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The customer service representative is often the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment. What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! About you: Excellent customer service and telephone manner Ability to pass a police check Basic data entry and computer skills Duties:Manage inbound customer enquiriesHandle customer data and information with confidentialityAccurately record customer information in the database The benefits: Work within a collaborative team with full training provided Use your customer service skills to gain experience industry Inbound only, no sales Career progression Next steps If you are ready to apply for this opportunity as an inbound customer service representative, please select “Apply Now”. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.