aps3 research help centre operator in Canberra

kimberly corneille, randstad
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canberra, australian capital territory
government & defence
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kimberly corneille, randstad
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job description

Your new organisation:

This Federal Government agency based in Canberra is looking for multiple APS3 and APS4 Help Centre Operators to join their team on a temporary basis. This is a contract opportunity to start immediately.

Your responsibilities:

  • Provide support to the research and agency communities
  • Maintain documentation and templates; identifying and mitigating risks that will affect the team processes and outcomes.
  • Maintain a consistent approach to policies, procedures and documentation across all funding schemes as directed by the manager
  • Respond to straightforward and less complex policy queries using agreed guidelines and templates
  • Processing of Access Management and other requests
  • Support and provide input to other section activities, as required or directed by the line manager

To be successful:

  • Demonstrated ability to quickly learn multiple IT systems and applications as part of stakeholder support and investigation of queries
  • Excellent stakeholder management skills, with the proven ability to work with key stakeholders to drive quality results in short time-frames
  • Provide front of house support, meet and greet customers and direct customers to the most appropriate service channel using appropriate resources
  • Draft and respond to less complex queries from stakeholders using agreed formats and structured guidelines
  • Undertake quality assurance activities to ensure the accuracy and appropriateness of information and procedures
  • Strong written and verbal communication skills with a good phone manner
  • Obtain cooperation or assistance in the administration of activities
  • Ability to work in a team environment

If you would like to be considered for this position, this is a great opportunity to tell Randstad about you. , please click “Apply Now” to submit your current Microsoft Word resume, or send it to kimberly.corneille@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


APS3 | APS4 | Federal Government | Contact Centre


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educational requirements

Vocational/Professional Qualification