application support consultant in Melbourne CBD

posted
contact
jed gladwin, randstad
job type
permanent
salary
AU$ 60,000 - AU$ 70,000 per year

job details

posted
location
melbourne cbd, victoria
specialism
IT & ICT
job type
permanent
working hours
Full-Time
salary
AU$ 60,000 - AU$ 70,000 per year
reference number
90M0377242_1562918584
contact
jed gladwin, randstad
Apply with

job description

For a growing software company in the centre of Melbourne CBD, Randstad Technologies is currently seeking an Application Support Consultant to join them on a permanent basis. This is a newly created role, following a new team structure that has been put into place to better increase the organization's efficiency.

Your main focus is to provide the companies' clients with timely and accurate technical support, including detailed analysis of technical issues impacting software and services; and to manage the implementations and conversions of new and existing clients’ databases.

Day-to-day:

  • Provide advanced technical support for all services provided, including difficult and previously undocumented issues, while meeting or exceeding defined Key Performance Indicators (KPIs)
  • Advanced application support, including client installation, database conversion and application upgrade assistance, for all software programs developed and sold by the company
  • Provide complex problem diagnosis, including the use and interpretation of Windows tools (such as performance monitor and event logs) and application logs to aid in fault diagnosis

Desired experience:

  • Product Knowledge – Understands features and benefits of applications. Communicates knowledge of operations effectively and efficiently
  • Customer Focus and Satisfaction – Anticipates and responds to needs of internal and external customers. Ensures customer expectations are realistic, established and satisfied. Perpetuates the company culture and customer satisfaction philosophy
  • Technical Skills – Ability to troubleshoot and analysis complex technical problems

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Application Support, Helpdesk Support, Technical Support

qualification

Relevant qualifications.

educational requirements

Bachelor Degree