ao3 claims & services officer.

Appointments are based on identifying the eligible person best suited for the role and will be assessed by looking at what you have done previously - knowledge, skills and experience you have built, your potential for development, and your personal qualities.

For this role, we will consider how well you:

• Engage proactively with both internal and external stakeholders, fostering clear and effective communication channels.
• Utilise effective dispute resolution strategies to address issues and achieve outcomes.
• Provide exceptional service, ensuring their needs are met with professionalism and empathy.
• Process and resolve claims, ensuring accuracy of information and maintaining meticulous records.
• Build rapport and demonstrate empathy when communicating via telephone, establishing trust and understanding.
• Strive to meet KPIs and targets, consistently delivering high-quality results in line with organisational objectives.
• Embrace change as a positive force driving progress, adapting quickly to new systems and evolving processes.
• Collaborate effectively within a team environment, driven by personal motivation to achieve both individual and collective goals.
• Proactively identify and address issues, applying strong problem-solving skills to resolve challenges efficiently.
• Prior practical experience in a claims processing or client services role will be favourably regarded.

Every employee is expected to role model leadership behaviours. The leadership competencies for Queensland success profile of Individual contributor outlines the leadership capabilities for this position.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.