Reporting to the Practice Manager & Clinical Manager, this role is a crucial part of the medical centre operation. You will be responsible for receiving, assisting and directing patients in accessing the appropriate service or health care in a professional, courteous, efficient and effective way. This achieved by providing efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.Ideally you will have a strong customer service focus, very good communication skills and be empathetic to others. Along with your attention to detail, you will be energetic, flexible to adapt to changing needs when required and enthusiastic A team worker and with the ability to build rapport and trust quickly with patients and staff alike.Core duties and responsibilities include:- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice- Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgentconsultation are seen in a logical and non-disruptive manner- Explain Practice arrangements and formal requirements to new and existing patients and those seeking temporary assistance and ensure procedures are completed, advise patients of relevant charges, accept payment and issuereceipts for same- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and promptappropriate delivery- Take action on team’s requests for further information/patient contact information etc. ensuring completion of all associated paperwork in accordance with practice protocols and while maintaining strict patient confidentiality- Prepare clinical rooms for surgeries, supply prescription forms and ensure adequate supplies of consumables- Complete other daily, weekly and monthly core tasks to support to smooth running of the reception areaQualifications and Experience- Certificate in Business Administration (desirable)- Experience of Microsoft Office and Excel software- Experience in Medical Reception / Administration At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.