account representative in Bendigo

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job details

posted
location
bendigo, victoria
job category
call centre & customer service
job type
temporary
reference number
90M0280683_1517974132
contact
julia ciinean, randstad
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job description

This is a fantastic opportunity for you to gain valuable experience within a leader of their field.

We are currently seeking highly motivated and dedicated candidates to join a collaborative, fun and successful team on a full time basis.

This is a great role to gain strong experience dealing with a variety of customers. With previous customer service experience and an interest in Financial Services, this will be a great chance for you to really drive your career and expand your skill set.

Using your empathy, negotiation and of course customer service skills you will be able to help customers through a difficult time. We are seeking committed, enthusiastic and resilient individuals to join on a permanent full time roster: You will need to be available 8:00am - 6:00pm Monday to Friday.

Key Responsibilities;

Performing end to end management of accounts

High volume of outbound calls Updating clients information

Negotiate debt repayment solutions based on accurate assessments of clients’ financial situations.

Follow up on current and broken payment arrangements

Achieving team KPIs as well as personal targets

Ensure you are providing exceptional customer service at all times whilst resolving disputes and handling objections

Skills & Experience Call centre, retail or customer service experience highly desirable.

Will need to demonstrate willingness to learn and high motivation

Ability to build rapport quickly Exceptional problem-solving skills

The desire to work within a fast pace environment

A want for a long term career in Financial Services

MUST have full work rights and consent to a background check (AFP)

The Benefits: Long term position with career growth potential

Full training and onboarding program to set you up for success

Please press the APPLY button now to be considered for this opportunity.

You will need to be available to start ASAP

Alternatively you can call Julia Ciinean on 03 8319 1182



skills

Account Representative- Collections

qualification

Contact centre
Financial Services
Collections