account representative - collections in Inner Suburbs Brisbane

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job details

posted
location
inner suburbs brisbane, queensland
job category
call centre & customer service
job type
permanent
salary
AU$ 45,000 per year
reference number
90M0330644_1518573229
contact
rachael de vault, randstad
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job description

WHO ARE WE?

Collection House Group offer end to end receivables management services to their customers and they are looking to strengthen their team by appointing solutions orientated; resilient and KPI driven individuals to their team based in Fortitude Valley.

These are full-time opportunities working Monday to Friday. Collection House Group are seeking committed, enthusiastic and resilient individuals to join on a permanent full time roster:

Hours of work:

Available between the hours of 7am - 7pm Monday - Friday

With over 850 staff in Australia, New Zealand and the Philippines, you will be joining a team in Brisbane Head Office. With a very experienced and engaging leadership team, you will be provided with 2 weeks of full-time classroom based training; followed by on-the-job coaching; and the opportunity to gain your Certificate III in Financial Services.

WHAT WILL YOU BE DOING?

You will manage a portfolio of customers who for a variety of reasons have outstanding debt. Your role will be to engage with them through outbound calling; through questioning and listening understand what their current financial situation is; and from that identify an appropriate solution/payment plan.

Whilst we are looking for customer focused individuals you will be a natural problem solver; be highly resilient; and motivated by achieving and exceeding KPI’s/targets. This is not your typical customer service role!!

WHAT’S IN IT FOR YOU?

  • Long term position with career growth potential
  • Full training and onboarding program to set you up for success
  • Completion within the first 7 – 9 months of Certificate III in Financial Services (valued at $3000)
  • Salary increased to $46,200 + super after probation
  • Fantastic Fortitude Valley location near public transport (shuttle bus from train station included)
  • Corporate Memberships and Social Clubs
  • Fun, social and supportive team environments with state of the art facilities

APPLY!

  • Please press the APPLY button now to be considered for this opportunity.
  • You will need to be available to start in March 2018
  • Alternatively, you can call Laisa Qoro on 07 32433970 for a confidential conversation.



skills

Customer Service

qualification

Not applicable