account manager in Melbourne

posted
contact
ben maher, randstad
job type
permanent
salary
AU$ 90,000 - AU$ 105,000 per year

job details

posted
location
melbourne, victoria
specialism
sales
job type
permanent
working hours
Full-Time
salary
AU$ 90,000 - AU$ 105,000 per year
reference number
90M0425708_1600044816
contact
ben maher, randstad
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job description

Our client is an Australian owned technology company who are experiencing high demand for their technology and are looking for client focused experts. This client is looking for someone that can help clients through the end-to-end sales journey, from initial contact to onboarding and ongoing support. A key aspect of this role will based upon Customer Success and being able to liaise with the tecnical internal teams to optimise the functionality and value clients receive.



What You Will Own

    • Assist with the customers’ technical requests and take care of any technical issues, responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation
    • Build strong customer relationships, including key customer stakeholders and sponsors
    • Always strive to provide an exceptional customer experience
    • Manage customer expectations and lead them to customer satisfaction
    • Make sure all deliverables are on time, adhere to the highest quality standards and fulfill customers’ requirements
    • Keep track of key account support metrics
    • Take initiatives in identifying growth opportunities
    • Provide constant transparency to an open engagement status/progress while communicating progress to both internal and external stakeholders
    • Pre / Post-release deployment management
    • Manage high priority incidents and work with internal/external teams towards full resolution
    • Provide post-mortem root cause analysis
    • Take ownership of technical issues and partner with the internal technical team to resolve any issues.
    • Provide ongoing feedback on product usability
    • Stay current with the maintenance activities, change management, and bug fix releases

What You Need To Qualify

  • A proven track record of Account Management, Customer Success, Technical Account Management or System/Support Engineering for a SaaS or Web company
  • Web troubleshooting experience
  • Ability to analyze data and provide insights
  • Experience in managing multiple stakeholders and projects
  • Excellent verbal and written communication skills
  • Critical thinker and problem-solving skills
  • Good understanding of web technologies and the associated support teams/processes
  • Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently
  • Good time-management skills
  • Require little to no supervision
  • Ability to work under pressure and tight deadlines.
  • Available for off-hours escalations
  • Available to travel to additional customer sites as required (up to 15%)

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

"sales" "business development" "account management"

qualification

IT Degree

educational requirements

Bachelor Degree