Employees will get paid weekly. All timesheets should be 100% completed and submitted to us no later than 7pm Sundays. Incomplete timesheets will not be paid on time.

Employee timesheets will be processed so that pay is available in their bank account the following Wednesday if they are in New Zealand and Thursday if in Australia. Employees will be issued with their own login and password details so they can retrieve their payslip via the Employee Self Service section on our website.

Timesheets must be completed correctly and signed by the employee and their supervisor prior to their pay being processed. Overtime needs to be approved by the supervisor prior to it being worked. It's also a good idea for employees to carry a blank timesheet with them, and always keep a copy of approved timesheets just incase its not received by our payroll team. Blank timesheets can be downloaded here.

Once an employee has completed their weekly timesheet, it should be faxed to our Fax Gateway:

Australia: 1800 103 651 (please fax by 6pm Friday)
New Zealand: 0800 678 636 (please fax by 6pm Friday)

Please note, if a public holiday falls on a Monday, Tuesday or Wednesday pay may be delayed.

employee self service (ESS)

Our Employee Self Service gives employees online access to their pay slips. Employees will be provided with a login and password details. If employees have not received their login and password, they should contact their consultant. Access ESS by clicking here.

payroll enquiries

All enquiries should be directed to our Customer Service Hotline:

Email:
customerservice@randstad.com.au

Phone:
Australia 1300 363 377
(9am - 5pm Sydney time, Monday to Friday)

New Zealand 0800 363 377
(11am - 7pm NZ time, Monday to Friday)